Help

Payment

What do SEPA, IBAN and BIC stand for?SEPA stands for Single Euro Payments Area. This is the name given to the new unitary regulation for national and European payment transactions. IBAN (International Bank Account NumRead moreWhere is the CVC on my credit card?The three-digit security code is located on the back of the card.Read moreHow is the VAT displayed?The value-added tax (VAT) is separately accounted for in every invoice.Read moreWhich payment methods are accepted?You can choose between the following payment options: credit card (Visa, Mastercard) and PayPal.Read moreWhy was a payment by credit card declined?There can be several reasons as to why a payment by credit card is declined. For instance, a typo, an invalid card, missing verification or a technical error on our website. We arRead moreWhen will my credit card be charged?The payment process automatically reserves the bought items for you. Your credit card is only charged with the total amount of your purchases once the items are shipped.Read moreWhen and how will I receive my invoice?You will receive an invoice by email immediately after all your ordered items have been shipped.Read moreCan I pay in instalments?We do not currently offer »payment in instalments«. Read moreCan I place a tax-free order?We do not offer tax-free orders.Read moreCan I use the name of my company for the invoice?In general, we do not offer the option of registering a business customer account.Read moreWill I receive a confirmation after paying?If you have chosen PayPal or credit card as the payment method, the order will only be completed after successfully going through the payment process. A payment confirmation will sRead more
Customer care

Haven't found the answer you're looking for?

If you couldn't find the answer you were looking for in our help centre, write us or give us a call.

Contact Us

Use the contact form to contact us! We'll get back to you as soon as we can.
Contact form
Free Hotline: Mon - Fri 8am - 10pm, Sat - Sun 9am - 8pm
  • You are not registered yet

    • Track your orders
    • Like your favourites
  • Your wishlist is empty!
      Selectto add something to your Wishlist
  • Your basket is empty!
      Add item(s) to your basket.
    Haven't found anything yet?
    Shop new itemsDiscover outfits
PayPalMasterCardVisaFastway
*Free of charge from all network providers. Charges may apply when calling from abroad.**All prices incl. VAT.
© 2021 About You AG & Co. KG